Reservations Coordinator- Fully Remote

We are seeking an organized, detail-oriented, and customer-focused individual to join our team! In this role, you will specialize in curating seamless, luxurious all-inclusive resort experiences for clients seeking relaxation, adventure, and exceptional service. You will work closely with clients to understand their preferences and design tailor-made vacations at the finest all-inclusive resorts around the world.

Key Responsibilities:

• Personalized Resort Planning: Collaborate with clients to understand their vacation preferences, needs, and budget, and create customized all-inclusive resort experiences that exceed their expectations.
• Resort Selection & Recommendations: Provide expert advice on the best all-inclusive resorts based on client preferences, whether they are looking for family-friendly amenities, adults-only escapes, or destination-focused experiences.
• Itinerary Creation: Curate complete itineraries that include resort accommodations, on-site activities, dining options, excursions, and special experiences, ensuring a stress-free and memorable vacation.
• Vendor & Resort Relations: Build and maintain strong relationships with resort managers, staff, and other local vendors to ensure seamless booking, exclusive offers, and top-notch service for clients.
• Logistics Coordination: Handle all aspects of the trip, including flights, transfers, room upgrades, and special requests, to ensure every detail of the client's all-inclusive resort experience is flawless.
• Client Communication & Support: Maintain clear communication with clients before, during, and after their trip, offering assistance with any changes, questions, or requests to guarantee their satisfaction.
• Problem Solving: Address any issues or changes in the itinerary promptly and professionally, finding solutions that maintain a positive and stress-free experience for the client.
• Trend Awareness: Stay updated on the latest resort offerings, special promotions, and industry trends to offer fresh, exciting options to clients and enhance their travel experiences.

Qualifications:

• Proven experience in hospitality, resort coordination, or customer service.
• Knowledge of top all-inclusive resorts and luxury accommodations worldwide.
• Strong communication skills, with the ability to build lasting relationships with clients and resort partners.
• Exceptional organizational and multitasking skills to manage multiple itineraries at once.
• A passion for travel, luxury experiences, and helping clients enjoy worry-free vacations.
• Ability to work independently, utilizing digital tools for research, booking, and client communication.
• Previous experience in coordinating group or family vacations is a plus.

Benefits:

• Competitive compensation with performance-based incentives.
• Opportunities for growth and career advancement.
• Exclusive access to resort deals, packages, and travel perks.
• A dynamic, collaborative work environment that values creativity and client satisfaction.

If you're passionate about creating unforgettable all-inclusive resort experiences and love helping clients plan the perfect vacation, we would love to have you join our team as a Vacation Experience Specialist!